How To Make a Purchase
Browse through our Footwear Collections and select the items you wish to purchase by adding them to your shopping basket.

Payments
Once you have completed your selection click on "Checkout" and you will be asked for a few details that are required to process your order. Payments may be made in USD. Prices will be displayed in the currency chosen. We accept the following major credit cards: Visa and Mastercard. Your credit card will be debited at the moment of checkout/receipt of your order.

Shipping & Handling
Deliveries are free of charge.

Our normal despatch period is 5 to 7 working days, weekends and bank holidays are not classed as working days. Parcels must be signed for and cannot be left in the porch, garage, shed etc. Orders should be received within a maximum of 14 working days.

Any claims for lost goods will not be entered into until after 15 working days from despatch. We do not pay the postage costs of returns.

Please note that we endeavour to check that the quality of all orders shipped meet the high standards that our customers expect. However we are unable to guarantee that shoes despatched will be 'box fresh' i.e. they may have been tried on by customers in our stores.

Delivery Schedule
On receipt of your order and payment clearance we will despatch your goods as described above. Once goods have been despatched we will advise you by email. If your chosen goods are out of stock or no longer available we will advise you by email. If we cannot meet your requirements we will credit your method of payment.
In the case of orders greater than 1 pair of shoes goods may be despatched at different times.

Delivery Policy
Delivery will only be made to the cardholder’s registered address or the cardholders place of work which may need to be verified before despatch. We will not in any circumstances delivery to any other address. Please note that for any items that are returned to us by Royal Mail as uncollected from their sorting office, we will not provide a second free delivery for customers who would still like the order. We will contact the customer for the delivery charge before we despatch it a second time.

Tax Charges
The price is inclusive of any payable V.A.T. .

Warranties
You warrant that the information entered onto the Order Form is true. Where we sell to you under a consumer transaction your statutory rights are not affected by this agreement.

Returns Policy
If you are not completely satisfied with your purchase, you can return it within 28 days of purchase in its original condition and packaging (e.g. box). We will refund the product price, but we will not refund postage costs. We reserve the right to impose a 5,00 GBP charge (or otherwise where deemed appropriate) if the goods/box are returned in a condition that we deem unacceptable for re-sale. The box should not be defaced or damaged in any way. Please ensure your name and address are clearly visible on the return form. If you require an exchange please give us full details of your requirements. Please return the good to the following address:
Tilder Ltd.
5 Metcalf Road
Consett, County Durham
DH8 7HD
United Kingdom

tel: +18663981907
email: info@sportshoez.com

We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit. All shoe and foot care products are non returnable. Please note unless the description states otherwise our shoes are not waterproof Should you have a complaint or any comments please do not hesitate to contact us under info@sportshoez.com.

Other provisions
We are entitled to change these terms and conditions from time to time and at our sole discretion. Any changes and amendments will be announced on our Website. These terms and conditions shall be governed by the law of United Kingdom.

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